AI Shopping Assistant
24/7 product Q&A, recommendations, order tracking, cross-sell, and cart recovery on the storefront and in chat.
AI CX platform
CogniSpot AI Case Study
SaaS · AI · Retail & E-commerce
We designed and engineered CogniSpot.ai — an AI-native CX product where merchants drop in a JavaScript snippet and get a shopping assistant, voice agent, ticket hub, and conversational analytics on one login. The live platform sells Free through Advanced plans, speaks 30+ languages, and is used by 350+ businesses.
- Shopping assistant
- Voice agent
- Tickets
- Analytics
4-in-1
Products in one platform
350+
Businesses worldwide
30+
Languages supported
80%
Issues auto-resolved in minutes
The Challenge
Retail and e-commerce teams were stacking a chatbot, a phone tree, a ticketing tool, and a BI product — then paying consultants to stitch them together. Voice vendors charged per call or capped concurrent lines. Analytics lived in dashboards only analysts could query. Going live took weeks. The brief was one AI-native customer experience app: shop, speak, ticket, and ask the data in plain language, without a six-month integration.
Our Solution
Apzzo built CogniSpot — a 4-in-1 AI customer experience platform for shopping, voice, support, and analytics
- AI Shopping Assistant
- AI Voice Agent
- Support ticket platform
- Conversational analytics
- Channel integrations
- One-click appointment booking
Key Features
AI Voice Agent
Unlimited concurrent inbound calls with natural TTS, 30+ languages, order lookup, and live-agent escalation — no per-call fee.
Support ticket platform
AI case agent, smart routing, RAG answers, live chat, and human handoff with the full conversation attached.
Conversational analytics
Type or speak a question in plain language and get prescriptive dashboards, forecasts, and inventory views.
Channel integrations
Website widget, Instagram DMs, WhatsApp, Shopify, WooCommerce, plus Zapier / Make / Slack on higher plans.
One-click appointment booking
Google Calendar matching, reminders, lead routing, and conversion tracking from the same agent.
Product screens
Interface work from the live CogniSpot product — the same screens customers use.
cognispot.ai
“One platform, one login, one dashboard for shopping assistant, voice agent, analytics, and support.”
CogniSpot
What merchants say on CogniSpot
“CogniSpot's AI Voice Agent transformed our business by effortlessly handling calls 24/7, providing real-time order updates, and elevating customer satisfaction. Our team now focuses on growth and complex queries, knowing every customer interaction is expertly managed.”
“CogniSpot's AI Shopping Assistant revolutionized our e-commerce experience. We've significantly cut costs, notably reduced cart abandonment, and enhanced customer satisfaction. Personalized recommendations and real-time support guide our shoppers effortlessly.”
“CogniSpot is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve. Their AI Agent, Cogni, has transformed our operations.”
How we built it
01
Phase 1: One snippet, one knowledge base
The wedge is install, not a sales cycle. Merchants add a JavaScript snippet, connect knowledge sources (site pages, PDFs, Word, FAQs), and have an agent on the storefront. We designed the first session around that job: create the assistant, point it at data, test it on a product page. A shared RAG knowledge base is the spine — shopping chat, voice, and tickets all read the same answers so the brand does not contradict itself across channels.
- Snippet install measured in seconds, not a professional-services project
- Train from website pages, PDFs, Word, and help-center docs
- One RAG knowledge base reused by every agent
02
Phase 2: Shopping assistant and the channels customers already use
The shopping assistant is the daytime product: product questions, order status, recommendations, cross-sell, and cart recovery (the live site cites up to 32% more recovered carts and ~20% more sales). We wired the same agent into website chat, Instagram DMs, and WhatsApp, plus Shopify and WooCommerce, so a shopper can start on an ad comment and finish in chat. One-click appointment booking (Google Calendar, availability matching, reminders) sits next to the shop flow for service businesses.
- Website chatbot, Instagram DM automation, WhatsApp replies
- Shopify and WooCommerce for catalog, orders, and cart context
- Voice-to-text, text-to-text, and live-agent avatar on the shopping surface
03
Phase 3: Voice agent and a unified support hub
Phone was the gap competitors either skip or meter. CogniSpot’s voice agent answers customer-support, product-support, and general-enquiry calls 24/7, in 30+ languages, with TTS, NLU, CRM/helpdesk APIs, and live escalation. Unlike per-call vendors, the product handles unlimited concurrent conversations with no per-call fee. Tickets land in the same hub: instant creation, smart routing, RAG answers, real-time live chat, and AI-to-human handoff that keeps history. Specs on the site: <1 minute response, >95% accuracy, 99.99% SLA.
- Name the agent, pick or clone a voice, upload FAQs and SOPs
- Unlimited concurrent calls, zero per-call fees
- Ticket routing, RAG search, and context-preserving human handoff
04
Phase 4: Conversational analytics and the commercial layer
Dashboards that only analysts can use were the fourth fragmented tool. Conversational analytics lets operators type or speak a report in plain language — customer insights, sales forecasts, inventory, competitor benchmarks — and get a Gen-AI dashboard back. Premium on the site is the four-product bundle: shopping, voice, tickets, and analytics with RAG. Plans scale from a free 250-message trial to Advanced (20k messages, 20 human agents, 30 languages, 120-day history, Zapier/Make/Slack). Customer data is not used to train models.
- Ask for a report in English; get charts without a BI team
- Free → Starter → Pro → Advanced, with annual and enterprise paths
- Privacy: queries can train routing, raw customer data does not train the LLM
Technology
RAG knowledge baseAI layerVoice AI / TTSVoiceConversational NLPCapabilityShopifyCommerceWooCommerceCommerceWhatsAppChannelInstagramChannelREST / GraphQL / WebSocketCapability
Business Value
- Shipped a live product at cognispot.ai with shopping, voice, support tickets, analytics, and one-click appointment booking on one platform.
- Positioned go-live as a snippet install — 40% faster implementation, 15-minute path vs weeks for point tools.
- Covered 30+ languages, <1 minute response, >95% accuracy target, and a 99.99% availability SLA.
- Packaged monetization as Free, Starter ($29.99/mo), Pro ($49/mo), and Advanced ($79.99/mo), plus enterprise — 30-day trial, no card.
- Launched channel integrations for website chat, Instagram, WhatsApp, Shopify, and WooCommerce.
- Published merchant stories from Broadway Furniture, ShopCart, and Arts & Crafts on the live site.
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