We build an in-app copilot that acts for your users, a support agent that resolves their questions, and ChatGPT and Claude apps for your product. All three run on one action layer, built for your API and owned by you.
AI Copilot
Inside your app · acts through your API
Ask the copilot to do something…
The problem
Users now ask software to do things for them. SaaS teams that can't ship that experience lose deals and renewals to the ones that can.
Your users
Powerful features sit behind menus nobody finds. Multi-step workflows stall halfway, and users churn before they see the value they paid for.
Your support team
“How do I export?”, “Why did my sync fail?”, “Change my plan.” Most tickets need a quick lookup or a small account change, not a person.
Your engineers
A production copilot needs agent design, evals, guardrails and model updates. That is months taken out of a roadmap that is already full.
The AI Agent Suite
Most vendors sell one piece. We build all three on a single action layer, so every part works the same way and nothing is built twice.
It knows who the user is, which screen they are on and what they have selected, and it carries out the task for them.
“Send a reminder to these two customers and extend their due date by a week.”
On your website and inside your app. It answers from your help center, fixes account issues, and hands off to your team with the full conversation.
“Why did my sync fail?” → checks the account, explains, re-runs the sync.
The same actions, exposed through MCP, so your customers can use your product from the AI assistants they already work in.
“Pull last month's churned accounts from [your product] and draft a summary.”
How it works
Your product's actions are built once as a secure action layer. The copilot, the support agent and the ChatGPT/Claude apps all use the same one.
Copilot Agent
Inside your app
Support Agent
Website + in-app chat
ChatGPT & Claude
Through MCP
Agent
Plans the steps, uses tools, checks results
Knowledge
Your help center, docs, pricing and policies
Guardrails
Permissions, confirmations, human handoff
One action layer (MCP)
Create, update, look up, change settings: your product's actions, defined once
Your API
Called as the logged-in user, with their permissions
Your app passes a short-lived token for the logged-in user. The agent calls your API as that user, so it can only do what they're allowed to do.
The copilot panel and support widget install as a React component or a one-line script. The agent backend runs separately and is managed by us.
Claude, GPT or others through your own account, or AWS Bedrock and Azure OpenAI for enterprise. You see and control the AI spend directly.
Why Apzzo
Helpdesk AI tools handle support conversations well. What they don't give you is a copilot inside your product, or your product inside ChatGPT and Claude.
| Build in-house | Helpdesk AI add-on | Apzzo AI Agent Suite | |
|---|---|---|---|
| Answers from your help center | If you build it | Strong | Included |
| Account actions in support chat | If you build it | Via API connectors | Included |
| Copilot inside your product UI | Months of work | Not offered | Included |
| Your product in ChatGPT & Claude | Separate project | Not offered | Same action layer |
| Works with any helpdesk | If you build it | Their own inbox | Zendesk, Intercom, Freshdesk, Zoho Desk, HubSpot |
| Pricing | Several engineers for months | Per resolution, grows with volume | Fixed build + monthly retainer |
| You own the code | Yes | Vendor platform | Yes, once paid |
Helpdesk AI add-ons typically charge per resolved conversation (around $1 each at leading vendors in 2026). Check each vendor's current pricing.
Delivery
You see a working support agent within weeks, then the copilot, then the ChatGPT and Claude apps. Each milestone is signed off before the next begins.
Week 1
We review your API, help center and support volume, then agree the actions the agents will take and the questions they must answer.
Weeks 2–5
Knowledge base, account actions and handoff to your helpdesk, tested against your real top questions before it goes live.
Weeks 6–9
The copilot panel inside your product, using the same actions, plus confirmation steps for anything that changes data.
Week 10
Your actions exposed through MCP, then monitoring, accuracy tests and monthly improvements under the retainer.
Timelines are typical for the standard scope and depend on API access and feedback turnaround.
Pricing
A fixed build price and a flat monthly retainer, so your costs don't grow every time a customer gets an answer. The final price depends on your scope.
Implementation
From$15,000one-time
Retainer
From$1,000/ month
No per-resolution fees: your bill doesn't grow with every answer.
AI usage: billed directly to your own model account, so you see every dollar.
Exact price: scoped on a call and fixed in your proposal.
See it working
PointerUp, our own SaaS product, runs on the same stack we build for clients. In the demo you'll see the support agent answer and act, the copilot complete a task inside the app, and the same actions in ChatGPT or Claude.
Users ask for a task inside PointerUp and the copilot carries it out.
Answers from the help center, takes account actions and hands off to the team.
The same actions, available inside the AI assistants through MCP.
Portfolio
AI CX platform
We designed and engineered CogniSpot.ai — an AI-native CX product where merchants drop in a JavaScript snippet and get a shopping assistant, voice agent, ticket hub, and conversational analytics on one login. The live platform sells Free through Advanced plans, speaks 30+ languages, and is used by 350+ businesses.
AI SaaS product
We designed and engineered Fliter.ai — a browser-based speech platform where anyone can upload a file, pick a language, and receive a transcript by email. The same product now sells subscriptions, speaker identification, AI summaries, and a five-module media suite.
PropTech
FixerFlip is a live product from Fixer Flip LLC. Apzzo engineered it in Expo so iOS, Android, and the web app at app.fixerflip.ai share one codebase. Investors search fixer-uppers, run FlipScore™ deal analysis, calculate ROI and ARV, preview renovations with AI, and connect with contractors, agents, and lenders — without bouncing between Zillow, Excel, and bid emails.
EdTech
PrepZap is a live learning product from 27Two Creative LLP in Gurugram. Students generate unlimited humanities and commerce practice — haikus, memes, flashcards, and quizzes — aligned to CBSE / NCERT and useful for CUET, using cognitive science instead of another PDF dump.
AI receptionist
CSAgentIQ is a live AI receptionist for home services. HVAC, plumbing, electrical, roofing, and garage-door shops get 24/7 voice, chat, and WhatsApp coverage, smart appointment booking, and a field-service admin at fsm.csagentiq.com — without hiring a night desk.
Ownership & security
Custom code is yours once paid. If you ever leave, we hand over the code, docs and deployment templates.
The agent calls your API as the logged-in user, and our team only gets the access deployment and maintenance need.
Your customers' data isn't used to train models, and we keep nothing beyond what the agents need to work.
We host it for you by default, or deploy into your own AWS, GCP or Azure account and manage it there.
Claude, GPT and others through your own key, or AWS Bedrock and Azure OpenAI for enterprise requirements.
Confirmations before data changes, handoff to your team when the agent isn't sure, and every conversation monitored.
FAQ
In 30 minutes we'll show the live demo, map the first actions for your product, and tell you honestly whether the suite is worth it for you.
Mutual NDA available · You own the code · Talk directly to the engineers who build it