01. Ship four products behind one login and one knowledge base, not
Ship four products behind one login and one knowledge base, not four disconnected tools.
Home/Case studies/CogniSpot
CogniSpot
The Vision
We designed and engineered CogniSpot.ai — an AI-native CX product where merchants drop in a JavaScript snippet and get a shopping assistant, voice agent, ticket hub, and conversational analytics on one login. The live platform sells Free through Advanced plans, speaks 30+ languages, and is used by 350+ businesses.
ONE LOGIN. FOUR PRODUCTS.
- Shopping assistant
- Voice agent
- Tickets
- Analytics
The Client
The CogniSpot team came to Apzzo with a merchant problem, not a chatbot brief: one login for shopping assistance, voice, tickets, and analytics. We shipped the live product they sell today at cognispot.ai — a snippet on the storefront, 30+ languages, and a platform 350+ businesses already run.
San Francisco, CA · Startup · cognispot.ai
Contact us nowWhat merchants say on CogniSpot
“CogniSpot's AI Voice Agent transformed our business by effortlessly handling calls 24/7, providing real-time order updates, and elevating customer satisfaction. Our team now focuses on growth and complex queries, knowing every customer interaction is expertly managed.”
“CogniSpot's AI Shopping Assistant revolutionized our e-commerce experience. We've significantly cut costs, notably reduced cart abandonment, and enhanced customer satisfaction. Personalized recommendations and real-time support guide our shoppers effortlessly.”
“CogniSpot is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve. Their AI Agent, Cogni, has transformed our operations.”
Business Benefits
01
Shipped a live product at cognispot.ai with shopping, voice, support tickets, analytics, and one-click appointment booking on one platform.
02
Positioned go-live as a snippet install — 40% faster implementation, 15-minute path vs weeks for point tools.
03
Covered 30+ languages, <1 minute response, >95% accuracy target, and a 99.99% availability SLA.
04
Packaged monetization as Free, Starter ($29.99/mo), Pro ($49/mo), and Advanced ($79.99/mo), plus enterprise — 30-day trial, no card.
05
Launched channel integrations for website chat, Instagram, WhatsApp, Shopify, and WooCommerce.
06
Published merchant stories from Broadway Furniture, ShopCart, and Arts & Crafts on the live site.
The challenge
Retail and e-commerce teams were stacking a chatbot, a phone tree, a ticketing tool, and a BI product — then paying consultants to stitch them together. Voice vendors charged per call or capped concurrent lines. Analytics lived in dashboards only analysts could query. Going live took weeks. The brief was one AI-native customer experience app: shop, speak, ticket, and ask the data in plain language, without a six-month integration.
02. Let a merchant go live with a JavaScript snippet
Let a merchant go live with a JavaScript snippet — no engineering team required for the first agent.
03. Share the same RAG knowledge base across shopping chat, voice ca
Share the same RAG knowledge base across shopping chat, voice calls, and tickets so answers stay consistent.
The Solution
We designed and engineered CogniSpot.ai — an AI-native CX product where merchants drop in a JavaScript snippet and get a shopping assistant, voice agent, ticket hub, and conversational analytics on one login. The live platform sells Free through Advanced plans, speaks 30+ languages, and is used by 350+ businesses.
AI Shopping Assistant
24/7 product Q&A, recommendations, order tracking, cross-sell, and cart recovery on the storefront and in chat.
AI Voice Agent
Unlimited concurrent inbound calls with natural TTS, 30+ languages, order lookup, and live-agent escalation — no per-call fee.
Support ticket platform
AI case agent, smart routing, RAG answers, live chat, and human handoff with the full conversation attached.
Conversational analytics
Type or speak a question in plain language and get prescriptive dashboards, forecasts, and inventory views.
Channel integrations
Website widget, Instagram DMs, WhatsApp, Shopify, WooCommerce, plus Zapier / Make / Slack on higher plans.
One-click appointment booking
Google Calendar matching, reminders, lead routing, and conversion tracking from the same agent.
App mockups
Interface work from the live CogniSpot product — the same screens customers use.
cognispot.ai
Tools & Technologies Used
RAG knowledge base
AI layer
Voice AI / TTS
Voice
Conversational NLP
Capability
Shopify
Commerce
WooCommerce
Commerce
Channel
Channel
REST / GraphQL / WebSocket
Capability
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